Conflict Management @ Work


Company Information



Company/Provider: Workwise Corporate Training Solutions

Email: Send Enquiry / Make A Booking

Telephone: 27 11 4767550



Address:
Suite 5, 178 Smit Str
Fairland
Johannesburg
Gauteng
South Africa

Price:
Request A Price

Course Description

Wherever people work together, conflicts arise! They may be simple misunderstandings that team leaders can clear up, or they may reveal subtle but pervasive morale problems that threaten to tear the fabric of the team/organisation.
Because conflicts happen, it is crucial that team leaders and managers are able to deal with them.
Conflict is a major source of stress. It usually works against cooperation, and destroys morale. Most importantly, conflict can consume enormous amounts of time and energy. People concentrate on the disagreement instead of productive work.
Conflict Management @ Work is an essential skill that team leaders and managers need. Without effective conflict resolution, one can not build effective work or project teams.
As soon as a conflict is recognised, it should be faced head-on. The faster it is resolved, the faster the work environment will improve.
By participating in the Conflict Management @ Work course, team leaders and managers learn to distinguish between the two main causes of team member conflicts: personality clashes and work structure problems, and become aware of both the positive and negative by-products of conflict on the job. They also improve their ability to establish a co-operative atmosphere in which to resolve conflicts when they arise. These skills will facilitate and reinforce open and honest communication, as well as the creation and maintenance of a non-threatening environment in which to work.


OUTCOMES & BENEFITS

Learners will be able to:
• Distinguish between the two main causes of team member conflict: personality clashes
and work structure problems
• Identify the positive and negative by-products of conflicts on the job
• Address conflict proactively and effectively
• Establish a co-operative atmosphere in which to resolve conflicts when they arise
• Identify appropriate conflict-handling modes for given situations
• Help team members involved in conflicts to understand each other's point of view
• Lead parties in conflict to agree on the facts
• Assist parties in conflict to agree on a solution
• Monitor and follow-up the outcome of a conflict situation

Date(s)

As required by clients for groups of 6 - 15 learners per group

Duration

1 day

Notes

Unit Standard Alignment:
SAQA ID14609
Participate in management of conflict
Credits: 4
Certification: Certification with credit if assessment requirements are met
Learners receive:
A workbook containing readings and activities to develop competence; post-workshop application materials; a troubleshooting guide, and a laminated behaviour model card

Location

Nationally as required by clients

Venue

At client's own training venue for groups of 6 - 15 learners per group


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