Professionalism @ Work

Company Information

Company/Provider: Workwise Corporate Training Solutions

Email: Send Enquiry / Make A Booking

Telephone: 27 11 4767550

Suite 5, 178 Smit Str
South Africa

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Course Description

This workshop deals with the importance of professionalism and the skills and knowledge required to enhance professional behaviour and service.
Professionalism @ Work addresses the following five topics:
• Understanding corporate culture and identifying your role as a service professional. This section facilitates understanding the organisation and the importance of the service function in context.
• Professional behaviour addresses the key behaviours associated with professional behaviour and performance in a service environment.
• Communication in a service role focuses on the importance of OK-OK communication behaviour styles in a service role. Learners develop basic assertiveness skills that promote co-operation and teamwork with team leaders, co-workers and internal and external supplier and customer partners.
• Time management and personal organisation to enhance service professionalism. Some of the key issues dealt with during this section of Professionalism @ Work includes organising work; prioritising; managing workflow effectively; identifying and minimising the effect of time wasters; and action planning to perform at peak levels of productivity and service.
• Motivation and self-development of all office professionals is an ongoing requirement in effective performance and career management.

Learners examine world class standards of professional performance, and focus on developing skills and techniques to enhance their effectiveness and productivity.

Learners will be able to:
• Demonstrate professional skills and behaviours in the workplace
• Perform in accordance with the organisation's values, policies, procedures and philosophy
• Improve behaviour related to interpersonal communication and courtesy
• Promote and develop team work through better communication with peers, team leaders and co-workers
• Increase productivity by organising work, prioritising and managing time effectively
• Take advantage of new opportunities to improve individual and team performance
• Enhance personal and interpersonal effectiveness
• Achieve world class levels of service delivery


As required by client for groups of 6 - 15 learners per group


1 day


Unit Standard Alignment:
SAQA US ID # 14359
Behave in a professional manner in a business environment
Credits: 5
Certification with credit is awarded when learners meet assessment requirements
Learners receive:
Workshop material packaged in a time management diary; 'to-do' lists; address lists; yearly planner; monthly planners and daily planners


Nationally as required by clients


At client's own training venue for groups of 6 - 15 learners per group

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